General Information
Jivani Jewelry is your online destination for beautifully crafted, high-quality jewellery that brings sparkle to every moment. Our collections are carefully curated and designed to be both trendy and timeless. To know more about us, please refer to our About Us page.
Orders and Payment
Placing an order is simple! Browse our collections, select your favorite pieces, add them to your cart, and proceed to checkout.
We accept all major credit cards, PayPal, and other secure payment options to ensure your shopping experience is safe and convenient.
If you need to change or cancel your order, please contact us as soon as possible at support@jivanijewelry.co.uk. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Due to the nature of our products, we do not accept returns or provide refunds for items unless they are damaged or defective upon arrival. We encourage you to make informed decisions and carefully review all product details before finalizing your purchase. For more details, please refer to our Refund and Returns Policy.
Shipping and Delivery
Yes, we ship to most countries around the world. Please check our shipping policy for more details.
Shipping costs vary based on your location and order total. We offer free shipping on orders over £80.
Delivery times vary depending on your location. Orders typically arrive within 5-14 business days.
Once your order has been shipped, we’ll send you a tracking number via email. You can use this number to track your package on our website or the carrier’s site.
If your order hasn’t arrived within the estimated delivery time, please contact us at support@jivanijewelry.co.uk, and we’ll investigate the issue. For more contact methods, please refer to our Contact Us page.